Refund and Returns Policy

At Comfort Designs, we want you to be happy with your furniture purchase. Please read our Refund and Returns Policy carefully before placing an order.

1. Return Eligibility

Returns or replacement requests may be considered in the following situations:

  • The product received is damaged.

  • The product has a manufacturing defect.

  • The product received is different from the product ordered.

Products must be unused and in their original condition, wherever applicable.

2. Damaged or Defective Products

Please inspect your furniture at the time of delivery. If you receive a damaged, defective or incorrect product, contact our customer support team as soon as possible.

Please share your order number, clear photographs or videos of the issue, and a brief description of the problem.

Our team will review your request and guide you regarding the next steps.

3. Non-Returnable Products

The following products may not be eligible for return or exchange:

  • Customised or made-to-order furniture.

  • Products manufactured according to specific customer requirements.

  • Products damaged due to improper handling, misuse or installation after delivery.

  • Products showing normal wear and tear after use.

4. Refunds

Refund requests will be reviewed after the returned product or reported issue has been inspected and approved.

If a refund is approved, it will be processed through the original payment method wherever possible. The actual time taken for the refund to reflect may depend on the payment provider or bank.

5. Order Cancellation

If you wish to cancel an order, please contact us as early as possible.

Cancellation requests can be considered before the order enters the manufacturing, customisation or dispatch process. Orders that have already been manufactured or dispatched may not be eligible for cancellation.

6. Exchanges and Replacements

Depending on the nature of the issue and product availability, Comfort Designs may offer a repair, replacement or another suitable resolution for eligible cases.

7. Return Shipping

For approved cases involving damaged, defective or incorrectly supplied products, our team will guide you regarding the return or replacement arrangements.

For other return requests, any applicable transportation or handling charges will be communicated before proceeding.

8. Contact Us

For questions about returns, refunds or cancellations, please contact us:

Comfort Designs

Address: Godown S/30, Jai Mata Di Compound, Old Agra Road, Kalher, Bhiwandi, Maharashtra – 421302.

Phone: +91 75060 57325

Website: https://comfortdesigns.in/